Keg99's Privacy Policy — Your data is safe with us

1Introduction

Keg99 (https://keg99.pro) is an international online gaming platform serving members in Bangladesh and beyond. We believe protecting each member's privacy is a fundamental responsibility. This Privacy Policy explains what information keg99 collects about you, why we collect it, how we keep it secure, and what rights you have.

By accessing the keg99 website, creating an account, or using any of our services, you agree to this Privacy Policy. Reading this policy carefully is in your best interest. If you have any questions, feel free to contact us — we're always here to help.

2What Information We Collect

Keg99 collects only the information necessary to provide its services. Collecting unnecessary data goes against our policy. We generally collect two types of information — what you provide directly, and what is gathered automatically through your use of the platform.

3How data is used

Keg99 uses collected data for specific purposes only. We never use your information unnecessarily. The key reasons for data use are outlined below:

• To create, verify, and manage your account.
• To process deposits, withdrawals, and other financial transactions.
• To provide bonuses, promotions, and VIP benefits.
• To provide customer support and technical assistance.
• To prevent fraud, money laundering, and illegal activity.
• To fulfill legal obligations.
• To improve the platform experience and functionality.
• To send you promotional messages with your consent.

Keg99 never sells your information to third parties for advertising purposes. This is our firmest commitment.

4How long data is retained

Keg99 retains your data only for as long as necessary. Your information is stored while your account remains active. After account closure, certain data may be retained for a defined period to meet legal obligations.

• Account data: up to 5 years after account closure (as required by law).
• Financial transaction records: up to 7 years (in accordance with financial regulations).
• Login and session logs: up to 1 year.
• Gaming history: up to 3 years.
• After withdrawing marketing consent: deleted immediately.

5Who data is shared with

Keg99 shares your information with third parties only in limited, specific circumstances — never for sale. The following explains when and with whom your data may be shared:

• Payment provider: Minimal information is shared with Mobile Banking, Nagad, and Rocket solely to process deposits and withdrawals.
• Technology partners: With trusted technology service providers who operate the platform and are bound by our data privacy agreements.
• Legal Authorities: We may be required to disclose information under a valid court order or regulatory directive.
• Anti-Fraud Organizations: Relevant information may be shared where money laundering or fraud is suspected.

6Cookie Policy

Keg99 uses cookies on its website. Cookies are small text files stored in your browser that help us improve our services. Disabling cookies may cause some features to not work as intended.

• Essential Cookies: To maintain login sessions and ensure security — these cannot be disabled.
• Functional Cookies: To remember your preferences and settings.
• Analytics cookies: To understand and improve how the platform is used (anonymous data).
• Marketing cookies: To show you relevant promotions with your consent.

You can manage cookies at any time through your browser settings. However, disabling certain cookies may limit some features on keg99.

7Your Rights

Keg99 believes you should have full control over your personal data. Under international privacy laws, you have the following rights:

• Right to access: You can request to see what information we hold about you.
• Right to rectification: You can request corrections to any inaccurate information.
• Right to erasure: You can request deletion of your data under certain conditions.
• Right to restrict processing: You can request that the use of your data be restricted in certain circumstances.
• Right to portability: You can request a copy of your data in a structured, portable format.
• Right to Object: You can object to your data being used for specific purposes.
• Marketing opt-out: You can stop promotional messages at any time.

8Child protection

Keg99 strictly does not serve anyone under 18 years of age. We never knowingly collect or store data from minors.

If a parent suspects their child has been using keg99, please contact us immediately. We will delete the relevant data without delay and close the account.

9Policy changes

Keg99 may update this Privacy Policy from time to time. For significant changes, you will be notified via your registered email or a platform announcement. Minor updates may not trigger a separate notification.

Continuing to use keg99 after any changes have been made will be considered your acceptance of the updated Privacy Policy. We recommend checking this page regularly to stay informed.

10Get in touch

For any privacy-related questions, complaints, or requests, contact the keg99 support team. We are available 24/7, seven days a week.

• Email: [email protected]
• Support: via the platform's live chat
• Response time: typically within 24–48 hours

Our Terms and Conditions and Responsible Gaming Also visit these pages — they provide more detailed information about your rights and protections.